Review your order before payment
The listing, checkout, or written quote should identify the seller, items or deliverables, price, shipping charges, estimated shipment timing, and applicable cancellation and return terms. Ask us to clarify missing terms before paying. A third-party marketplace may also provide buyer protections; nothing on this page removes applicable legal rights or an express warranty.
Shipping and delays
We must have a reasonable basis for the shipment timing we offer. For merchandise orders covered by the FTC Mail, Internet, or Telephone Order Merchandise Rule, if no shipment time is stated, the rule generally requires a reasonable basis to ship within 30 days. If shipment cannot occur within the applicable time, we will provide the required delay notice and cancellation or refund options, and obtain consent to a delay where required. An estimated schedule does not waive these obligations.
Custom work and deposits
Custom production follows the specifications and proofs you approve. Custom items generally cannot be returned merely for a change of mind after production, unless your agreement or applicable law provides otherwise. A quote must identify any deposit and when design or production work begins. A non-refundable deposit term does not override remedies for non-delivery, defects, misdescription, or other rights required by law.
Retail returns and cancellation
Any voluntary change-of-mind return window and conditions must be stated in the applicable listing, checkout, or order agreement. This page does not create an additional universal return window. To request cancellation or a return, contact us with your order reference and the item involved. If the order was placed through a marketplace, you may also use its dispute or return process.
Damaged, incorrect, or missing items
Contact info@stateofstick.coor 269.425.1770. Include the order reference and a description of the problem; photos may help if you can provide them. We will review the issue and arrange the applicable repair, replacement, refund, or other remedy. Please obtain return instructions before sending an item back. This request does not shorten statutory rights or marketplace claim periods.
Connected products
A physical purchase does not automatically include lifetime digital hosting or support. Review the included service period and features in your order and our Terms of Service.
Homeowner service payments and platform fees
For work purchased from a service company through our software, that company is the seller and handles work cancellation and customer refunds under its estimate, agreement and applicable law. Our physical-product return policy does not replace its service terms. After a confirmed full or partial customer refund, we return the corresponding proportion of our original platform fee to the company's Stripe account, subject to provider processing and any required reconciliation. Stripe processing-fee treatment is separate. See Service payment terms for the calculation, waiver and support process.